Index
- Getting help with Genetics systems
- Mail itsupport@gen.cam.ac.uk
- Put a summary of the problem in the email subject
- Be specific, give the name, address and/or locations of systems you have problems with
- If an error occurs record it accurately (or take a screenshot.)
- Call 01223 766930
- Priorities
- Taking screenshots
- Getting help with central (UIS) systems
- Service Desk
- Call 01223 762999
- Information about UIS passwords
- Services - All these require a Genetics "DEPT" account
- Email - Local email server & mailing lists
- Storage - Reliable data storage
- Backup
- KeyServer - Software library
- Printing - Departmentally managed printers
- Network
- Audio/Visual - Projectors & Speakers in meetng rooms.
- Video Conferencing
- Meet.Gen - Simple video chat
- Microsoft Teams - UIS recommended chat/video app
- Wired - Traditional wired networking
- Wireless - Provided through the UniOfCam/Eduroam system
- Remote Access (VPN) - Provided through the University Information Service
- Phones - Provided through the University Information Service
- Hardware - Physical IT equipment
- Purchasing - Suggestions and summary of the rules
- Repairing - If it is broken who can fix it
- Reusing/Recycling - Waste not
- Servers - Working for you night and day
- Software
- Free - Some excellent free software that may make your life easier
- Site Licensed - Stuff the University thinks you need
- Purchasing - How to buy software
- Security - Limited computer security advice
- Electricity
- Power Adaptors
- Power Saving[todo]
- Power Outage Protocol
- Projects - Locally developed systems and software
