Computing & IT Information

Index

• Getting help with Genetics systems
  • Mail genetics.it@bio.cam.ac.uk
    • Put a summary of the problem in the email subject
    • Be specific, give the name, address and/or locations of systems you have problems with
    • If an error occurs record it accurately (or take a screenshot.)
  • Call 01223 766930
  • Priorities
  • Taking screenshots
• Getting help with central (UIS) systems
  • Service Desk
  • Call 01223 762999
  • Information about UIS passwords
  • Further UIS documentation
• Genetics services - All these require a Genetics "DEPT" account
  • Email - Local email server & mailing lists
  • Storage - Reliable data storage
    • Remote file access by SFTP
    • File Permissions
  • Backup
    • Off-site backup
    • Apple Time Machine
  • Printing - Departmentally managed printers
• Network
  • Audio/Visual - Projectors & Speakers in meetng rooms.
  • Video Conferencing
    • Microsoft Teams - UIS recommended chat/video app
  • Wired - Traditional wired networking
  • Wireless - Provided through the UniOfCam/Eduroam system
  • Remote Access (VPN) - Provided through the University Information Service
  • Phones - Provided through the University Information Service
• Hardware - Physical IT equipment
  • Purchasing - Suggestions and summary of the rules
  • Repairing - If it is broken who can fix it
  • Reusing/Recycling - Waste not
  • Servers - Working for you night and day
• Software
  • Free - Some excellent free software that may make your life easier
  • Site Licensed - Stuff the University thinks you need
  • Purchasing - How to buy software
  • Security - Limited computer security advice
• Electricity
  • Power Adaptors
  • Power Saving[todo]
  • Power Outage Protocol
• Projects - Locally developed systems and software