How I decide what to do next
A rough guide. A round-robin system acts as a tie-breaker. i.e. if a group has caused a lot of work recently they will be deprioritised. Special cases are ranked by the number of people affected. The CO only works on IT 4 days a week and his decision is final.
- Departmental network/phones
- Departmental servers
- Teaching A/V support
- Departmental microscope support
- Departmental user support
- Departmental microscope training
- Departmental purchasing
- User administration
- School of the Biological Sciences liaison.
- Software purchases
- Purchasing advice
- Group A/V support
- Improving departmental systems (increasing automation, collaboration with other COs, evaluating new tech)
- Departmental printers (when delegated users can't deal with it)
- Group Linux server OS administration (configuration, updates, installation of packaged software)
- Domain linked desktop user support
- Group Windows server OS administration (configuration, updates only)
- Non-standard Linux server software support (compiling/installing unpackaged software)
- Non-domain linked device basic user support (configuration of printers, eduroam, etc)
- Non-standard Windows server software support (best efforts)
- Non-standard desktop software support (best efforts)
- Non-domain linked device user support (hardware repair, data recovery, virus removal)
- Non-departmental printers (with complaining)
- Obsolete software/equipment (i.e. unsupported by supplier)